Rocket Full Service Guarantee
We’ve been helping UK organisations get the perfect bags for 25 years. As a quality-certified ISO9001 company, we’re proud to provide the country’s best guidance, service, and reliability.
Our Full Service Guarantee is designed to make sure that you get the best price from a quality-certified company, exceptional quality, and always receive an on-time delivery.
All guarantees have conditions and exclusions, and these are ours:
The UK’s Lowest Price
– We’ll refund you twice the difference in price if within 30 days of your order:
- you find a like for like product advertised in the UK and
- the supplier is currently ISO9001 (quality) certified
- the product is immediately available for supply/in stock
Guaranteed Quality
– We’ll remake your bags or credit you with the full price if within 7 days of your receiving your order you:
- return all of the bags delivered to you and
- they don’t comply with the sample you approved
Always On Time
– We’ll refund the price you’ve paid if the bags don’t arrive with you for any reason before the event you want them for as long as:
- we’ve agreed that date with you by email before you make your order
- you have correctly signed and dated all delivery notes for the bags
EXCLUSIONS
- The Lowest Price Guarantee applies only to products which are “like for like”. This means that the bag shape, colour, material, imprint and quantity ordered are the same.
- The Full Service Guarantee applies only to orders with a maximum value of £7,500 (exc VAT). If the order exceeds that sum then the Guarantee is limited in value to £7,500
- A sample must have been supplied by us and approved by you no more than 45 days before the order.
- The Guarantee applies only if you return all the bags we supplied, unused and in their original packaging within 7 days of delivery – if part deliveries then within 7 days of that part being delivered.
The terms of this Guarantee are in addition to our standard terms and conditions.
