Rocket Full Service Guarantee

We’ve been helping UK organisations get the perfect bags for 30 years. As a quality-certified ISO9001 company, we’re proud to provide the country’s best guidance, service, and reliability.

Our Full Service Guarantee is designed to make sure that you get the best price from a quality-certified company, exceptional quality, and always receive an on-time delivery.

All guarantees have conditions and exclusions, and these are ours:

The UK’s Lowest Price

– We’ll refund you twice the difference in price if within 30 days of your order:

you find a like for like product advertised in the UK and the supplier is currently ISO9001 (quality) certified the product is immediately available for supply/in stock

Guaranteed Quality

– We’ll remake your bags or credit you with the full price if within 7 days of your receiving your order you:

return all of the bags delivered to you and they don’t comply with the sample you approved

Always On Time

– We’ll refund the price you’ve paid if the bags don’t arrive with you for any reason before the event you want them for as long as:

we’ve agreed that date with you by email before you make your order

you have correctly signed and dated all delivery notes for the bags

EXCLUSIONS

The Lowest Price Guarantee applies only to products which are “like for like”. This means that the bag shape, colour, material, imprint and quantity ordered are the same.The Full Service Guarantee applies only to orders with a maximum value of £7,500 (exc VAT). If the order exceeds that sum then the Guarantee is limited in value to £7,500A sample must have been supplied by us and approved by you no more than 45 days before the order.The Guarantee applies only if you return all the bags we supplied, unused and in their original packaging within 7 days of delivery – if part deliveries then within 7 days of that part being delivered.The terms of this Guarantee are in addition to our standard terms and conditions.

Minimum Orders

Our minimum order value for promotional bags is £350. Minimum order quantities vary from bag to bag and from manufacturer to manufacturer, but are shown within our pricing guide on the product pages where applicable. If you want fewer bags than the minimum order quantity shown, please discuss your requirements with one of our account managers. They may be able to arrange a shorter production run, although the unit cost will inevitably be higher, or recommend alternative bag options with lower minimum order quantities. If you have any questions or comments about minimum orders, please get in touch!

Payment Details

Please read the following to see which payment terms apply to you:

Approved Accounts

Full payment is due within 30 days of our invoice date, unless you have agreed alternative payment terms with us in writing.

New Accounts

Our standard policy for new accounts is 100% payment by proforma. Only directors of Rocket Bags can approve any form of credit terms. If you have any questions or concerns about payment, please contact one of our account managers by clicking here.

Pre-Production Samples

You are able to ask for a pre-production sample when you place your order. This will be an actual sample of the promotional bag and, if requested, the sample can show an imprint of your logo or brand message as it will appear on the finished bag. A charge may be applicable, depending upon the bag, which we will tell you about in writing.

Following your approval of the pre-production sample, your order will go into full production in accordance with our standard delivery times unless different terms have been agreed by us in writing.

Any request for a delay or amendments to your order after a pre-production sample has been manufactured may result in additional charges or an extension of the lead time.

If you want to find out more about pre-production samples, please contact one of our account managers by clicking here.

Shipping Information

We will endeavour to make sure that your promotional bags are delivered on time, but wish to remind you that all lead times or delivery dates are our best estimate only.

Leadtimes

Lead times commence from the moment we receive your written signoff of our final artwork, not from the date of the order.

Multiple deliveries

Rocket Bags ship from multiple factories throughout the UK, Europe and the Far East. If you have ordered a range of promotional bags your order may therefore be despatched from more than one location, meaning it will arrive in separate deliveries on different dates.

If you have any questions about shipping and delivery, please contact one of our account managers.”