FAQs

No, Rocket Bags is able to supply completely bespoke or customised bags at genuine off-the-shelf prices due to our UK-based bag design service which is entirely free of charge. Bespoke bags would normally incur an extra cost from the manufacturers but because of our long term relationship with Far East bag factories, with whom we have negotiated highly competitive terms, we are pleased to be able to pass this benefit on to our customers.

We can supply actual samples of any of the promotional bags featured on our website upon request. These will be charged at the lowest order quantity rate, payable by credit card only. Samples returned to us in their original condition will be refunded, apart from those with a value of less than £10.00.

If a particular bag grabs your fancy, simply click on the relevant button or on the 'Contact Me About This Product' link. As soon as we receive your completed form, one of our account managers will get in touch to discuss your specific requirements so that a detailed quotation can be prepared. Assuming that you approve the costings and any visuals, which we produce free of charge, we will then send you the appropriate paperwork. Once we have received your confirmed order, our bag designers and artworkers will prepare your final artwork and email it to you as a .pdf for your approval. Upon receipt of your signoff, the artwork is then passed to our production department who will process your order in line with the pre-agreed delivery dates.

Our in-house bag designers and artworkers can accept many different formats of artwork and logos. Even if you don't have any professional artwork, we can prepare it for you. There is no charge for preparing final artwork. Further details on our artwork guidelines can be found by clicking here.

Production leadtimes commence from receipt of final signoff and not the order date, and vary according to the type of bag chosen. We will notify you in writing of the forecast delivery date, but if you need your promotional bags for a specific date, please inform us at the start and we will do our utmost to ensure that your bags arrive on time.

Standard industry charges cover the cost of setting up specific printing equipment to produce imprinted items, including bags. The actual charge depends on the process used, but will always be advised to you in writing.

Unfortunately, we are unable to guarantee that your pantone numbers or colour samples will be matched exactly because of the various materials and imprinting techniques used by Rocket Bags and our suppliers. Colour references supplied to us will be matched as closely as possible but Rocket Bags is not liable for any deviations of print colours or any ensuing cost. If we become aware of any potential issues, we will advise you wherever possible before production commences.

We take every possible precaution to make sure that our website features accurate information about our bags and that your artwork is thoroughly checked before production commences. However, as with any business, mistakes unfortunately do occasionally happen. Should this be the case, we promise that we will do everything in our power to resolve the issue and will keep you fully informed.

An image is pressed into paper or other material to produce a raised effect

An image is carved into metal via a computer or by hand

Encapsulated Postscript (EPS) files are used to capture precise image and text information

The particular area on a bag where the logo or design is to be placed

At Rocket Bags we have a friendly, professional and highly experienced account management team. They are here to advise you during the decision making process. Our account managers will also help deal with enquiries and orders efficiently by answering your questions and sorting out any problems, should they arise. So, if you can't find the bag you're looking for or wish to discuss specific needs, please email us at sales@rocketbags.co.uk and an account manager will get right back to you.

The Rocket Bags website is designed around user-friendly navigation tools, which enable you to easily find our most popular types of promotional bags or customer service information. But, if you still cannot find what you're looking for, please contact an account manager for help by emailing us at sales@rocketbags.co.uk.